Mobile Credit Card App Frequently Asked Questions

 

General
Registration
Troubleshooting

GENERAL

I'm not an Online Banking or Mobile Banking User, can I still use the Mobile Credit Card App?
Yes, there is no need to be an Online Banking user to use this service.
Can I use my Online Banking login credentials for Mobile Credit Card App?
No, you must complete the Mobile Credit Card App Registration process from the phone to create login credentials and set up security questions.
How much does this service cost?
There is no charge from the credit union associated with the service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.
Is it secure?

Once you are in Home Banking you click on the Bill Yes, JetStream’s Mobile Credit Card App service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card.
Which wireless carriers are supported?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon.
Do I need a data plan?
A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.
Which cards will I be able to see?
Your JetStream Federal Credit Card where you are the primary or secondary cardholder.

REGISTRATION

How do I register for Mobile Credit Card?
Download the app from the store, grab your card and register from the phone. You will verify your identity, select security questions and create a sign on Mobile Credit Card App User ID and Password.
How do you use the information that I provide during Registration?
The information you provide to verify your identity is used to validate account ownership. Only your security questions and answers and Mobile Credit Card App User ID and Password are stored by our system.
What happens if I get a new phone or change phone numbers?
Simply reinstall the app and start using it.
What if my device is lost or stolen?
There are no special arrangements necessary to suspend the app or card.

 

TROUBLESHOOTING

I forgot my password, how do I reset my password?
After entering your Username, tap on Login button. On the next screen select “Forgot Password?” link. You will be guided thru the change process.
I forgot my username, how do I find out what my username was?
On the Login screen, select “Forgot Username?” link. You will be guided thru the change process.
How do I change my password or security questions?
Sign on to the Mobile Credit Card App and from the Home screen, select Settings button. You will be guided thru the change process.
What if I forget the answer to my security question?
Please call the phone number on the back of the card.
What if I still need help?
For personal dedicated Mobile Credit Card assistance, please call us at 305-821-7060.

 

ROUTING NUMBER #267080355

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