What is Purchase Rewards?
Purchase Rewards lets you earn rewards by using your JetStream Federal debit card to purchase merchandise and services. There is no limit to the cash back rewards you can earn. So, the more you use your JetStream Federal debit card, the more offers you can receive and the more rewards you can earn!
Is this program free?
Yes, this program is free! There is no cost associated with this program, making it easy for members to earn rewards. This new rewards program is just another benefit of using your JetStream Federal debit card.
Where do I go to see offers?
To view all offers that you have redeemed go to the Rewards Summary page. The Rewards Summary page includes a summary of the offers you have received, those you have redeemed and the specifics for each offer. Click the view your offers link for details.
How do I redeem offers?
Easy, just use your JetStream Federal Debit Card for everyday purchases. Purchase Rewards are based on how you shop so the offers you receive are relevant! To redeem the offer, simply click on it to see the details; this automatically loads the offer onto your debit card. Then shop at the specified retailer and pay using your debit card to earn the reward. Each offer has different details regarding when and where to shop and how much you need to spend. Offers that require an online purchase are clearly specified and may include a redemption code. Please read the details to determine how to redeem each offer and start earning rewards.
How long do I have to take advantage of an offer?
Each offer has an offer period that was set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.
When do I receive the rewards for the offers I redeem?
Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of the offers you have redeemed, please visit the rewards summary page.
If I have more than one account will I see the same offers on both accounts?
Offers are matched on an account level, based on the purchases made with your JetStream Federal debit card for that account. If you make different purchases with different accounts, you will see different offers in those accounts. You must use your debit card connected to that account to redeem the offers for that account.
Why don’t I have any offers?
Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use your JetStream Federal debit card, the more chances you will have to receive relevant offers!
You may not be receiving any offers because you accidentally opted out of the program. If you cannot access the rewards summary page or don’t see the “rewards” section in the upper right part of the new home page, you are not enrolled in the rewards program. Please call our Care Center to be opted back in.
What if I do not want to receive offers?
You can opt out by clicking on the “Stop receiving all offers” link on the rewards summary page. This link can be found in the upper right part of the rewards summary page. If you opt out of the rewards program at this time but change your mind later, please contact Support and we will resume providing offers to you.
Is my personal information shared with retailers?
No, JetStream Federal does not share any consumer information with the Purchase Rewards merchants.
Who do I call if I have a question?
Please contact JetStream Federal’s Care Center if you have any questions at 305-821-7060 option 1.