Mobile Remote Deposit Capture FAQs

Below is a list of FAQ’s for JetStream Federal’s Mobile Remote Deposit product. As always we recommend that you refer to the Mobile Remote Deposit terms and conditions as well as your Membership and Account Agreement Disclosure for additional information. Both are available on this website.

What is Mobile Remote Deposit?
Mobile Remote Deposit is a way that you can deposit a check into your JetStream Federal account using your mobile phone and JetStream Federal’s mobile banking app.
Which mobile devices does Mobile Remote Deposit work with?
This product works with all iPhone and Android devices.
Is there a charge to use Mobile Remote?
JetStream Federal offers this product to our members for free. Though, there may be wireless carrier fees from your provider.
How do I access Mobile Remote Deposit?
Before you can access Mobile Remote Deposit, you must first be enrolled in JetStream Federal’s online banking program. Then, you can download our Mobile Banking app from your phone. Once you’ve downloaded the app, you will see an option called “Deposit Checks”. This is where the Mobile Remote Deposit program is stored. You will then be prompted to choose which account you want to deposit the check to, the amount of the check and then you will proceed to take a picture of the front and back of your check. You must be sure to endorse the back of your check and include the words For Mobile Deposit underneath your signature.
What types of checks can I deposit?
Only checks made payable to the owner(s) of your account and drawn on a financial institution in the United States are eligible for deposit with Mobile Remote Deposit.
How many checks can I deposit?
You can deposit as many checks as your personalized limit allows you. However, you can only deposit one check at a time.
How do I know that a deposit was made?
All images processed for deposit through Mobile Remote Deposit will be treated as “deposits” under your current Membership and Account Agreement with us and will be subject to the terms of the Membership and Account Agreement. When we receive an image, you will receive a confirmation through the Mobile Remote Deposit service that the deposit has been submitted. You will also have the option to request that an e-mail confirmation be sent to you.
When will my deposit be credited to my account?
The total amount of daily checks deposited, less any holds, up to your available limit will be immediately credited to your account. Any deposit made before 2:00 p.m. on a business day that we are open will be considered same day. Deposits made after 2:00 p.m. will be considered next business day, unless it is a weekend or a Federal holiday.
How long should I keep my original checks for?
After you receive confirmation that we have received an image, you must securely store the original paper check for a minimum of sixty (60) calendar days after transmission to us, and to make the original check accessible to us at our request.
Are deposits made through Mobile Remote secure?
All JetStream Federal online products are secure. Your check images are only stored on your phone until you complete your deposit. JetStream Federal recommends that you always password protect your mobile device and not share your password with anyone.

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