Frequently Asked Questions

Q: How do I register for this service?

A: Click on the register button. It will take you to the Get Started page. Enter your first and last name and your email address click Next. You will be asked three (3) security questions. Be sure to answer the questions in the exact format it is asking. 1) Enter the last 4 digits of your social security number followed by your date of birth in this format MMDDYYYY 2) Re-enter the last 4 digits of your social security number 3) Enter your date of birth in this format – include the dashes MM/DD/YYYY 4) Click the box next to the Terms of Service and click Next.


Q: Is there a charge for this service?

A: Yes, there is a $10 charge for processing your payment using a Debit or Credit Card from your other financial institution.


Q: How can I avoid the charge?

A: You can pay your loan from your JetStream savings or checking account. Or pay from your account at another Financial Institution with ACH Loan payment at no charge.


Q: When will the payment post?

A: The payment will post to your account the day of the transaction.


Q: How will I know my transaction was successful?

A: You will receive an email with a confirmation number.


Q: What is the maximum amount I can pay?

A: The maximum amount is $1500.


Q: Can I payoff my loan through this service?

A: You can pay off your loan by writing a check for the total amount and mailing it to us. Or you can make it in person at any branch location.


Q: What type of loans can I pay with this service?

A: You can pay your personal loans, auto loans, and home equity loans.


Q: Can I use my JetStream debit or credit card to make the loan payment?

A: You cannot use any JetStream plastic card to make your payment.



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