For bill payments sent electronically, we will subtract the bill pay amount from your checking account’s available balance on the day you select the bill to be paid at approximately 5:30 p.m. EST.  In the event your biller does not accept electronic payments, we will send a paper check on your behalf to the biller, and the money will be subtracted from your checking account when the recipient deposits the check. 

Automatic payments scheduled through Bill Pay will be subtracted from your checking account’s available balance on the date you requested unless it is a non-business day or Federal Holiday. Payments scheduled on non-business days or Federal Holidays will be processed the business day prior to the scheduled payment date. 

All bill pay checks are mailed from Logan, UT by our vendor, RR Donnelley. Because RR Donnelley is our check processor, they are the ones who mail out/ship both our standard and expedited checks. 

If our bill pay system suggests a biller that is different when attempting to switch from check to electronic, that means your billing information matches existing information for that payee in bill pay. 

For example, if you pay the biller ‘Spectrum’ via check, but ‘Times Warner Cable’ populates when you go to make the switch to electronic, it means that Times Warner Cable is the available electronic biller in bill pay.  In this example, Spectrum was formerly Times Warner Cable, so they are technically the same biller, just the name in bill pay is different.  Our bill pay service does not control the names of the billers in bill pay. The names are chosen by the organization themselves. If you switch this payee to electronic, then Times Warner Cable will become the new payee name, and Spectrum will become the ‘nickname’ for that payee (if one was not chosen already). 

For bill payments made by paper check, you have the option of selecting an expedited payment for delivery within our bill pay platform.  Whereas a regular payment by paper check is sent via USPS with a 5 business day delivery estimate, an expedited payment is sent via FedEx with a 2 business day delivery guarantee.  When scheduling an expedited payment you will be charged a fee for this service through an ACH debit from your account.  

When receiving the check back in the mail we only know that it is returned but not the reason why. It could even be a result of an error made by the post office, especially if the address was confirmed. If the payee requires a letter to prove the payment was sent, you may request a Proof of Payment Letter from us. 

Open a research request (electronic payments only). 
Access your bill pay, from your bill payment history select the paid bill and tap REQUEST RESEARCH.   Research requests cannot be submitted for check payments.  

Log into digital banking, access your bill pay history and locate the payment in question.  Open the payment and write down the date, amount, and check#.  Select Tools & Services from the menu bar and select Check Stop Payment.  Select the checking account where your bill payment check was assigned and enter the check number.  A stop payment fee will be debited from your account.

Once a stop payment has been put on the check, you will need to sign in and set up another payment through bill pay. 

eBills are electronic versions of your paper bills. An eBill arrives from a biller into your Bill Pay the same way a paper bill arrives from a biller into your mailbox. Bill Pay allows you to schedule payments, view all your eBills, as well as account balances, transactions and statement information—in one convenient place. 

When you set up your eBills in digital banking, you receive a copy of your biller’s statement online. You may select to pay the full amount of the eBill, a minimum payment option for bills such as credit cards or any amount that you decide. 

You can also choose from a variety of automated payment options, including payment to arrive on due date, payment made upon the receipt of the eBill, or payment to arrive before the due date based on the number of days you choose. 

Account data and login information that you enter on our bill pay platform are stored and transmitted in encrypted format at all times. We use the same 256 bit SSL encryption used by leading financial institutions to keep data stored and secured at all time, and perform frequent audits on our platform and infrastructure.  

Our eBills system needs your online user name and password for each biller so that we can help organize and manage all of the your payees. We use this information to establish a secure connection with the biller and download the statements on the your behalf, securely and automatically.