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Routing number 267080355

ID Theft

Guarding your financial identity

Protect Yourself

Identity theft is an increasingly common issue that affects individuals from all walks of life, exploiting personal and financial information without consent to commit fraud.

Understanding what identity theft is, recognizing the signs, and knowing the steps to safeguard your identity are essential for everyone.

What is Identity Theft?

Identity theft involves the unauthorized use of your personal or financial information to commit fraud. This can include anything from unauthorized credit card transactions to someone else filing a tax return in your name. The consequences can be damaging, impacting your financial health, credit score, and personal reputation.

How to Recognize Identity Theft

Stay vigilant for signs of identity theft:

  • Unexplained withdrawals from your bank account
  • Bills or other mail not arriving as expected
  • Debt collection calls for accounts you did not open
  • Unfamiliar accounts or charges on your credit report
  • IRS notifications about a tax return filed in your name that you didn’t submit
  • Being denied for loan applications for no apparent reason

Identity Theft

Protecting your personal information is key to preventing identity theft:

  • Secure your Social Security number (SSN) and financial documents.
  • Shred documents containing personal information before disposal.
  • Use strong, unique passwords for online accounts and change them regularly.
  • Be cautious about sharing personal information, especially online.
  • Monitor your financial statements and credit report regularly for unauthorized activity.

Identity Theft

If you suspect you're a victim of identity theft:

  1. Report the theft to the Federal Trade Commission (FTC) at for English speakers or for Spanish speakers. For other languages, call (877) 438-4338 between 9am-5pm Eastern Time, press 3 to choose your language, and connect with an interpreter to take your report.
  2. Contact the fraud departments of the three major credit bureaus to place a fraud alert on your credit records.
  3. Notify your financial institution and credit card issuers to secure your accounts.

Spread the Word

Sharing accurate information within your community is powerful.

By educating others on how to protect themselves and what steps to take if they become victims, you contribute to a more secure environment for everyone. Distribute materials and share knowledge in various languages to ensure everyone has access to this vital information.

USE our FREE Service NortonLifeLock™ for your JetStream VISA debit and credit cards.

ID Navigator, powered by NortonLifeLock, equips you with essential tools to stay ahead of potential identity risks, enabling swift action in the face of unforeseen incidents.

As identity theft tactics become more sophisticated, NortonLifeLock’s solutions advance in tandem. Continuous surveillance of the dark web ensures your information is monitored, alerting you if your details surface. In the event of significant data breaches, you're kept in the loop by NortonLifeLock.

One-Bureau Credit Monitoring1 is deployed to spot crucial alterations in your credit report, assisting in early detection of credit fraud. Experiencing the theft of your wallet? You'll receive expert advice to swiftly cancel or replace important documents such as credit cards, insurance IDs, and more.

In instances where identity theft does occur, you'll have the support of a U.S.-based Identity Restoration Specialist, guiding you through the recovery process.

Further enhancing your online privacy, Privacy Monitor actively searches well-known data broker sites for your personal data, offering steps to opt-out, helping you reclaim your online privacy.

Visa cardholders benefit from exclusive NortonLifeLock™ product discounts. Confirm your eligibility at, and upon verification, be directed to for ID Navigator enrollment.

Proactive Solutions Against the Evolving Threat of Identity Theft

How ID Navigator, powered by NortonLifeLock, fortifies your peace of mind:

  • Dark Web Monitoring: Actively searches the dark web and private forums for your personal information, alerting you with actionable steps if found.
  • Data Breach Notifications: Keeps you informed about major breaches to act swiftly in safeguarding your personal data.
  • Stolen Wallet Assist: Offers guidance for canceling and replacing essential documents like credit cards and driver’s licenses if your wallet is lost or stolen.
  • Privacy Monitor: Identifies exposure of your information on numerous data broker websites and provides instructions for removing it.
  • One-Bureau Credit Monitoring Alerts1: Alerts you to critical changes in your credit file from a major credit bureau, aiding in early fraud detection.
  • Credit, Bank, and Utility Account Freezes: Offers easy-to-follow instructions for freezing accounts across consumer reporting companies, preventing unauthorized account openings.
  • Restoration Assist: U.S.-based Identity Restoration Specialists are ready to offer guidance and next steps if you fall victim to identity theft, available Monday to Friday from 6 a.m. – 5 p.m. PST.
  • U.S.-Based Member Services and Support: Accessible from Monday to Friday, 6 a.m. – 6 p.m. PST, and Saturday from 7 a.m. – 1 p.m. PST, providing further assistance and support.

Remember, while it's not possible to prevent all identity theft, having the right tools and support can greatly mitigate the impact and restore your peace of mind.

Two requirements must be met to receive the One-Bureau Credit Monitoring feature: (i) your identity must be successfully verified with Equifax; and (ii) Equifax must be able to locate your credit file that contains sufficient credit history information. If these requirements are not met you will not receive credit features from Equifax. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring from Equifax will take several days to begin after your successful plan enrollment.


How does NortonLifeLock ensure the security of my personal data entered for Dark Web Monitoring?

We use a sophisticated cloud database with encryption and multiple security layers for your personal data's secure storage and management.

How can I trust that my personal data for Dark Web Monitoring won't be misused by NortonLifeLock staff?
Access to your encrypted data is limited to specially trained staff with unique credentials, overseen by our Information Security and Compliance team. For more details, see the NortonLifeLock™ Global Privacy Statement.
Is it possible for NortonLifeLock to delete my personal data from the dark web?
No, due to the dark web's decentralized nature and anonymous content ownership, we cannot remove or modify data.
What support does NortonLifeLock offer upon receiving a Dark Web Monitoring alert?

Alerts provide protective advice and resource links. For additional support, visit

How does NortonLifeLock assist if my data is compromised in a breach?

You'll receive notifications with best practices and steps to protect your data, with further assistance available at

How do I enroll, and what information is required?

Visa cardholders start at for eligibility verification, then provide name, SSN, date of birth, address, phone number, and email for ID Navigator enrollment on

What typically triggers dark web, credit, and data breach notifications?

Triggers include your info appearing on the dark web, a hard credit inquiry, or changes in your credit report, along with alerts on significant data breaches.

What should I do if I receive an alert?
Follow the specific next steps provided in each alert, which vary by alert type.

Miami Lakes

Phone: (305) 821-7060
Fax:     (305) 819-8072


Phone: (305) 821-7060
Fax:     (305) 418-4922

Mercy Hospital

Phone: (305) 821-7060
Fax:     (877) 233-6283

Puerto Rico

(305) 821-7060 ext. 8799
(800) 426-3556
(877) 213-2954 Fax

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